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import { useState, useEffect } from 'react';
import { useTranslation } from 'react-i18next';
import { Card, CardContent } from '@/components/ui/card';
import { Button } from '@/components/ui/button';
import { Input } from '@/components/ui/input';
import { Textarea } from '@/components/ui/textarea';
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select';
import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle, DialogTrigger } from '@/components/ui/dialog';
import { Label } from '@/components/ui/label';
import {
MessageSquare,
Clock,
AlertCircle,
CheckCircle,
Plus,
Send,
Filter,
SortDesc,
RefreshCw
} from 'lucide-react';
import { ticketService, Ticket, CreateTicketRequest, TicketDetail, AddMessageRequest } from '@/services';
import TicketCard from '@/components/tickets/TicketCard';
import TicketChatDialog from '@/components/tickets/TicketChatDialog';
// Remove local interface since we're importing it from services
interface SupportTicketsProps {
className?: string;
}
export default function SupportTickets({ className }: SupportTicketsProps) {
const { t } = useTranslation('reseller');
const [tickets, setTickets] = useState<Ticket[]>([]);
const [loading, setLoading] = useState(true);
const [totalUnreadCount, setTotalUnreadCount] = useState(0);
const [isCreateDialogOpen, setIsCreateDialogOpen] = useState(false);
const [newTicket, setNewTicket] = useState({
title: '',
description: '',
priority: 'medium',
category: 'technical'
});
// Chat modal states
const [isChatModalOpen, setIsChatModalOpen] = useState(false);
const [selectedTicket, setSelectedTicket] = useState<TicketDetail | null>(null);
const [chatLoading, setChatLoading] = useState(false);
const [newMessage, setNewMessage] = useState('');
const [sendingMessage, setSendingMessage] = useState(false);
const [creatingTicket, setCreatingTicket] = useState(false);
const [error, setError] = useState<string | null>(null);
// Fetch tickets and unread count using the ticket service
useEffect(() => {
const fetchData = async () => {
try {
const [ticketsResult, unreadResult] = await Promise.all([
ticketService.getResellerTickets(),
ticketService.getResellerUnreadCount()
]);
if (ticketsResult.success) {
setTickets(ticketsResult.data || []);
} else {
console.error('API returned error:', ticketsResult.error);
setTickets([]);
}
if (unreadResult.success) {
setTotalUnreadCount(unreadResult.data.total_unread);
}
} catch (error) {
console.error('Error fetching data:', error);
setTickets([]);
} finally {
setLoading(false);
}
};
fetchData();
}, []);
const handleCreateTicket = async () => {
if (creatingTicket) return;
setCreatingTicket(true);
setError(null);
try {
const result = await ticketService.createTicket(newTicket as CreateTicketRequest);
if (result.success) {
// Add the new ticket to the list without reloading
setTickets(prev => [result.data, ...prev]);
// Reset form and close dialog
setNewTicket({
title: '',
description: '',
priority: 'medium',
category: 'technical'
});
setIsCreateDialogOpen(false);
} else {
setError(result.error?.details || t('supportTickets.errors.createFailed'));
console.error('Error creating ticket:', result.error);
}
} catch (error) {
setError(t('supportTickets.errors.createFailedRetry'));
console.error('Error creating ticket:', error);
} finally {
setCreatingTicket(false);
}
};
// Open chat modal and load ticket details with messages
const handleOpenChat = async (ticketId: number) => {
setChatLoading(true);
setIsChatModalOpen(true);
try {
const result = await ticketService.getResellerTicketMessages(ticketId);
if (result.success) {
setSelectedTicket({
...result.data.ticket,
messages: result.data.messages
});
// Mark messages as read
await ticketService.markResellerTicketMessagesRead(ticketId);
// Refresh tickets list to update unread counts
const ticketsResult = await ticketService.getResellerTickets();
if (ticketsResult.success) {
setTickets(ticketsResult.data || []);
}
} else {
console.error('Error loading ticket details:', result.error);
}
} catch (error) {
console.error('Error loading ticket details:', error);
} finally {
setChatLoading(false);
}
};
// Send new message
const handleSendMessage = async () => {
if (!selectedTicket || !newMessage.trim() || sendingMessage) return;
setSendingMessage(true);
setError(null);
try {
const result = await ticketService.addResellerTicketMessage(selectedTicket.id, {
message: newMessage.trim()
} as AddMessageRequest);
if (result.success) {
// Add the new message to the chat
setSelectedTicket(prev => prev ? {
...prev,
messages: [...prev.messages, result.data]
} : null);
// Clear the input
setNewMessage('');
// Refresh tickets list to update counts
const ticketsResult = await ticketService.getResellerTickets();
if (ticketsResult.success) {
setTickets(ticketsResult.data || []);
}
} else {
setError(result.error?.details || t('supportTickets.errors.sendFailed'));
console.error('Error sending message:', result.error);
}
} catch (error) {
setError(t('supportTickets.errors.sendFailedRetry'));
console.error('Error sending message:', error);
} finally {
setSendingMessage(false);
}
};
// Close chat modal
const handleCloseChat = () => {
setIsChatModalOpen(false);
setSelectedTicket(null);
setNewMessage('');
};
const getTicketStats = () => {
return {
total: tickets.length,
open: tickets.filter(t => t.status === 'open').length,
in_progress: tickets.filter(t => t.status === 'in_progress').length,
resolved: tickets.filter(t => t.status === 'resolved').length};
};
const stats = getTicketStats();
if (loading) {
return (
<div className="space-y-6">
<div className="animate-pulse space-y-4">
<div className="h-8 bg-muted rounded w-1/4"></div>
<div className="grid grid-cols-1 md:grid-cols-4 gap-4">
{[...Array(4)].map((_, i) => (
<div key={i} className="h-24 bg-muted rounded"></div>
))}
</div>
<div className="h-96 bg-muted rounded"></div>
</div>
</div>
);
}
return (
<div className="space-y-6">
{/* Header */}
<div className="flex justify-between items-center">
<div>
<h2 className="text-2xl font-bold text-foreground">{t('supportTickets.header.title')}</h2>
<p className="text-muted-foreground">{t('supportTickets.header.description')}</p>
{totalUnreadCount > 0 && (
<p className="text-sm text-destructive font-medium">
{totalUnreadCount === 1
? t('supportTickets.header.unreadSingle', { count: totalUnreadCount })
: t('supportTickets.header.unreadPlural', { count: totalUnreadCount })}
</p>
)}
</div>
<Dialog open={isCreateDialogOpen} onOpenChange={setIsCreateDialogOpen}>
<DialogTrigger asChild>
<Button className="flex items-center gap-2">
<Plus className="h-4 w-4" />
{t('supportTickets.header.createTicket')}
</Button>
</DialogTrigger>
<DialogContent className="sm:max-w-[525px]">
<DialogHeader>
<DialogTitle>{t('supportTickets.createDialog.title')}</DialogTitle>
<DialogDescription>
{t('supportTickets.createDialog.description')}
</DialogDescription>
</DialogHeader>
<div className="grid gap-4 py-4">
<div className="grid gap-2">
<Label htmlFor="title">{t('supportTickets.createDialog.titleLabel')}</Label>
<Input
id="title"
placeholder={t('supportTickets.createDialog.titlePlaceholder')}
value={newTicket.title}
onChange={(e) => setNewTicket({...newTicket, title: e.target.value})}
/>
</div>
<div className="grid gap-2">
<Label htmlFor="category">{t('supportTickets.createDialog.categoryLabel')}</Label>
<Select value={newTicket.category} onValueChange={(value) => setNewTicket({...newTicket, category: value})}>
<SelectTrigger>
<SelectValue />
</SelectTrigger>
<SelectContent>
<SelectItem value="technical">{t('supportTickets.categories.technical')}</SelectItem>
<SelectItem value="billing">{t('supportTickets.categories.billing')}</SelectItem>
<SelectItem value="account">{t('supportTickets.categories.account')}</SelectItem>
<SelectItem value="content">{t('supportTickets.categories.content')}</SelectItem>
<SelectItem value="other">{t('supportTickets.categories.other')}</SelectItem>
</SelectContent>
</Select>
</div>
<div className="grid gap-2">
<Label htmlFor="priority">{t('supportTickets.createDialog.priorityLabel')}</Label>
<Select value={newTicket.priority} onValueChange={(value) => setNewTicket({...newTicket, priority: value})}>
<SelectTrigger>
<SelectValue />
</SelectTrigger>
<SelectContent>
<SelectItem value="low">{t('supportTickets.priorities.low')}</SelectItem>
<SelectItem value="medium">{t('supportTickets.priorities.medium')}</SelectItem>
<SelectItem value="high">{t('supportTickets.priorities.high')}</SelectItem>
<SelectItem value="urgent">{t('supportTickets.priorities.urgent')}</SelectItem>
</SelectContent>
</Select>
</div>
<div className="grid gap-2">
<Label htmlFor="description">{t('supportTickets.createDialog.descriptionLabel')}</Label>
<Textarea
id="description"
placeholder={t('supportTickets.createDialog.descriptionPlaceholder')}
className="min-h-[100px]"
value={newTicket.description}
onChange={(e) => setNewTicket({...newTicket, description: e.target.value})}
/>
</div>
</div>
{/* Error Display */}
{error && (
<div className="bg-destructive/10 border border-destructive/20 text-destructive px-3 py-2 rounded-md text-sm">
{error}
</div>
)}
<DialogFooter>
<Button variant="outline" onClick={() => setIsCreateDialogOpen(false)}>
{t('supportTickets.createDialog.cancel')}
</Button>
<Button
onClick={handleCreateTicket}
disabled={!newTicket.title || !newTicket.description || creatingTicket}
>
{creatingTicket ? (
<div className="animate-spin rounded-full h-4 w-4 border-b-2 border-primary-foreground mr-2"></div>
) : (
<Send className="h-4 w-4 mr-2" />
)}
{creatingTicket ? t('supportTickets.createDialog.creating') : t('supportTickets.createDialog.create')}
</Button>
</DialogFooter>
</DialogContent>
</Dialog>
</div>
{/* Stats Cards */}
<div className="grid grid-cols-1 md:grid-cols-4 gap-4">
<Card className={className}>
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-sm font-medium text-muted-foreground">{t('supportTickets.stats.total')}</p>
<p className="text-2xl font-bold text-foreground">{stats.total}</p>
</div>
<MessageSquare className="h-8 w-8 text-primary" />
</div>
</CardContent>
</Card>
<Card className={className}>
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-sm font-medium text-muted-foreground">{t('supportTickets.stats.open')}</p>
<p className="text-2xl font-bold text-primary">{stats.open}</p>
</div>
<Clock className="h-8 w-8 text-primary" />
</div>
</CardContent>
</Card>
<Card className={className}>
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-sm font-medium text-muted-foreground">{t('supportTickets.stats.inProgress')}</p>
<p className="text-2xl font-bold text-yellow-600">{stats.in_progress}</p>
</div>
<AlertCircle className="h-8 w-8 text-yellow-600" />
</div>
</CardContent>
</Card>
<Card className={className}>
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-sm font-medium text-muted-foreground">{t('supportTickets.stats.resolved')}</p>
<p className="text-2xl font-bold text-green-600">{stats.resolved}</p>
</div>
<CheckCircle className="h-8 w-8 text-green-600" />
</div>
</CardContent>
</Card>
</div>
{/* Tickets List */}
<div className="space-y-6">
<div className="flex items-center justify-between">
<div>
<h2 className="text-2xl font-bold text-foreground">{t('supportTickets.list.title')}</h2>
<p className="text-muted-foreground">
{tickets.length === 0
? t('supportTickets.list.empty')
: tickets.length === 1
? t('supportTickets.list.countSingle', { count: tickets.length })
: t('supportTickets.list.countPlural', { count: tickets.length })}
</p>
</div>
<div className="flex items-center gap-3">
<Button variant="outline" size="sm">
<Filter className="h-4 w-4 mr-2" />
{t('supportTickets.list.filter')}
</Button>
<Button variant="outline" size="sm">
<SortDesc className="h-4 w-4 mr-2" />
{t('supportTickets.list.sort')}
</Button>
<Button variant="outline" size="sm">
<RefreshCw className="h-4 w-4 mr-2" />
{t('supportTickets.list.refresh')}
</Button>
</div>
</div>
{tickets.length === 0 ? (
<Card className={className}>
<CardContent className="py-16">
<div className="text-center">
<MessageSquare className="h-16 w-16 text-muted-foreground/50 mx-auto mb-6" />
<h3 className="text-xl font-semibold text-foreground mb-2">{t('supportTickets.empty.title')}</h3>
<p className="text-muted-foreground mb-6 max-w-md mx-auto">
{t('supportTickets.empty.description')}
</p>
<Button onClick={() => setIsCreateDialogOpen(true)} size="lg">
<Plus className="h-5 w-5 mr-2" />
{t('supportTickets.empty.createFirst')}
</Button>
</div>
</CardContent>
</Card>
) : (
<div className="grid gap-6">
{tickets.map((ticket) => (
<TicketCard
key={ticket.id}
ticket={ticket}
onOpenChat={handleOpenChat}
className={className} // Assuming TicketCard accepts className, if not I need to check it
/>
))}
</div>
)}
</div>
{/* Enhanced Chat Dialog */}
<TicketChatDialog
isOpen={isChatModalOpen}
onClose={handleCloseChat}
ticket={selectedTicket}
loading={chatLoading}
newMessage={newMessage}
setNewMessage={setNewMessage}
onSendMessage={handleSendMessage}
sendingMessage={sendingMessage}
currentUserRole="reseller"
/>
</div>
);
}
|